PEARSON
Defining Pearson’s offerings!
This project was designed and built specifically for AI. As the Lead Product Designer, I partnered closely with front-end engineers to bring a live, testable product to market, shaping everything from core functionality through to the underlying taxonomy.
From the outset, the experience was architected so AI could power discovery, recommendations, and future iteration. That meant designing not just screens, but the structures beneath them. How information was categorised, surfaced, and evolved over time. This work at Pearson reflects my approach to AI-enabled product design: grounding emerging technology in clear systems, usable interfaces, and real-world delivery.
Read time
3 mins
Role
Lead Visual & Product Designer
Stakeholder Management
I had to sift through a lot of feedback from stakeholders. Design feedback often got conflated with product feedback, and at first, I found it challenging to distinguish between actionable feedback for the current phase and suggestions for future iterations after presenting prototypes to leadership.
To address this, I decided to conduct a workshop to clarify what was feasible within our time constraints and what could be considered for future development. This took the form of an Impact Analysis workshop. Given the limited time, I transformed one of our review sessions into a workshop. The team was then able to prioritise high-impact tasks while acknowledging other additions that would require further exploration – Here you’ll see the first and second stages of this process.
Reflections
- After establishing the visual direction for the project, I stepped away from it early 2023 to focus on another Pearson’s North Star. I would have liked to continue working on Pearson’s capabilities as well, as I had additional ideas for the builds and would have loved to test them with actual users.
- I learned that workshops don’t always need to be pre-planned, especially when valuable solutions emerge spontaneously.
- It’s crucial to give yourself, as a sole designer, adequate time for project completion. Juggling two separate builds simultaneously taught me the importance of not overpromising and underdelivering.